Cancellation & Refund Policy

Last updated: 23 June 2026

This is an initial draft. Please adjust the terms/percentages to match your actual policy and have it reviewed by a legal advisor before publication.

1. Cancellation by the Guest

More than 14 days before check-in: 100% refund (less transaction fees)
7–14 days before check-in: 50% refund
Less than 7 days before check-in: no refund

* The percentages above are defaults; please adjust to your actual policy.

2. Festive Periods / Public Holidays

Bookings during festive periods or long holidays may carry stricter cancellation terms, which will be stated during booking.

3. Refunds

Once a refund is approved, the Company will process it to your original payment method within 7–14 business days, depending on your bank or payment provider.

4. Cancellation by the Company / Force Majeure

If the Company must cancel a booking (e.g. property damage, force majeure), it will provide a full refund or offer an alternative property/dates as appropriate.

5. How to Cancel

You can request cancellation from your booking history in your account, or contact our team at +66 95 823 3672.